Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Before You Start
- Ensure your account is fully verified with KYC documents (ID, proof of address, payment method screenshot).
- Check the withdrawal limits: typical minimum is $20, maximum varies by method.
- Review bonus wagering requirements — often 35x the bonus + deposit amount.
- Choose a payment method that you used for deposit to expedite verification.
- Understand that most withdrawals are processed within 24–48 hours after pending period.
- For live support, have your account ID and transaction hash ready.
How to Sign Up
- Visit Lolajack casino and click the ‘Sign Up’ button.
- Enter your email, create a strong password, and select your preferred currency.
- Provide personal details: full name, date of birth, and address exactly as on your ID.
- Agree to the terms and conditions, then submit the form.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading required documents under ‘Profile > Verification’.
- Watch the video guide to avoid common mistakes:
Calculating Your Bonus
Imagine you deposit $100 and claim a 100% match bonus up to $200. Your deposit adds $100, and the bonus adds $100, giving you $200 total. The wagering requirement is typically 35x (bonus + deposit), so you need to wager 35 × ($100 + $100) = $7,000 before withdrawing. If the game contributes 100% (e.g., slots), each $1 bet counts fully. For table games at 10% contribution, a $1 bet counts as $0.10, requiring $70,000 in bets. Always check game contributions.
Deposits & Withdrawals
Deposits are instant via Visa, Mastercard, Skrill, Neteller, and cryptocurrencies like Bitcoin. Withdrawals are requested from the cashier and enter a pending status (up to 48 hours for security checks). After approval, e-wallets clear in 0–24 hours, cards in 3–5 business days, and crypto in 1–24 hours. Minimum withdrawal is $20; maximum per transaction is $5,000 unless VIP. There are no fees from the casino, but your bank may charge.
Security
This platform uses 128-bit SSL encryption to protect data. Two-factor authentication (2FA) is available via Google Authenticator. Regular third-party audits ensure fairness of RNG games. Responsible gambling tools include deposit limits, session timers, and self-exclusion. Never share your password or 2FA codes.
Support Guide
- Forgot password: Click ‘Forgot Password’ on login, enter email, and follow the reset link.
- Account locked after multiple attempts: Contact live chat or email support with your registered email and a photo ID.
- Bonus not credited: Check if you entered a bonus code or if the deposit qualifies. If not, request manual credit via chat.
- Withdrawal delayed beyond 48 hours: First check your email for any document requests. Then ask support for an update, providing your transaction ID.
- Game not loading: Clear browser cache, disable ad blockers, or try a different device. If persists, report to support.
Need to Know
How long does verification take?
KYC verification typically takes 24–48 hours after document submission. Incomplete or blurry documents cause delays.
Can I cancel a withdrawal?
Yes, while the withdrawal is in pending status, you can cancel it from the cashier and the funds return to your balance instantly.
What happens if I don’t meet wagering requirements?
You forfeit the bonus and any winnings from it. The bonus amount is removed, and only your original deposit remains for withdrawal.
Are there any withdrawal fees?
No, the casino does not charge fees. However, payment providers or your bank may impose a small fee.
How do I change my password?
Go to ‘My Account > Security’ and enter your current password, then new password twice. Confirmation via email is required.
Can I use multiple payment methods?
Yes, but for withdrawals, the platform typically requires using the same method you deposited with first.
What is the maximum withdrawal per month?
Standard accounts have a monthly withdrawal limit of $10,000, which can be increased through VIP status.
Is my data safe?
Yes, all personal and financial data is encrypted and never shared with third parties. The platform is licensed and regulated.
Pro Tips
Compare deposit and withdrawal speeds to plan your gaming sessions:
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | 0–24 hours |
| Credit/Debit Cards | Instant | 3–5 business days |
| Cryptocurrencies (Bitcoin, Ethereum) | Instant (1–10 min) | 1–24 hours |
Use e-wallets for fastest payout. Avoid requesting withdrawals on weekends to avoid bank delays.
Master the withdrawal process, and you’ll enjoy a smooth experience every time. Remember: always read the terms, verify early, and wager smartly.